--- title: I made a mistake while donating. Who should I contact? description: Learn how to request a refund or contact us regarding an unintended donation. --- [Skip to content](https://help.actblue.com/hc/en-us/articles/16868950356119-i-made-a-mistake-while-donating-who-should-i-contact#main-content) English - United States Show submenu for translations ![ActBlue](https://help.actblue.com/hubfs/1-B-AB-HorizontalLockupLogo-FullColor-RGB.svg) Open main navigation Close main navigation - English - United States Show submenu for translations - [Contact us](https://help.actblue.com/hc/en-us/requests/new) [Contact us](https://help.actblue.com/hc/en-us/requests/new) How can we help you? - There are no suggestions because the search field is empty. 1. [ActBlue Support Documentation](https://help.actblue.com/hc/en-us) 2. [Donors & Grassroots Fundraisers](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers) 3. [Contributions](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#contributions) # I made a mistake while donating. Who should I contact? **If your contribution was not made through an ActBlue Express account or was not made in the past 90 days, please contact us directly for assistance.** Our team handles all refund requests as promptly as possible. **If you have an ActBlue Express account, you can use our self-service refund tool to request a refund for any ActBlue Express contribution made within the last 90 days.** Requesting a refund for a recurring contribution will automatically cancel all future recurrences. You can request a refund from either your email receipt or from within your ActBlue Express account. From your email receipt, click on the “Request a refund” link.   ![A screenshot of an example email receipt with a box around the Request a Refund link.](https://actblue-img.s3.us-east-1.amazonaws.com/help.actblue.com/CONTENT+BLOCK+-+Donors+-+Express+-+Self-Service+Refunds/SSR+Receipt.jpg) To request a refund from your ActBlue Express account, [log in to ActBlue](https://secure.actblue.com/signin) and then [go to your contribution history](https://help.actblue.com/hc/en-us/articles/16869086015767-How-do-I-view-my-contribution-history). Click the arrow next to the contribution you would like to refund. ![arrow](https://help.actblue.com/hs-fs/hubfs/arrow.png?width=670&height=379&name=arrow.png) By clicking the arrow you are then sent to an individual receipt for the donation with "Request a refund" listed towards the bottom of the page. ![Receipt options](https://help.actblue.com/hs-fs/hubfs/Receipt%20options.png?width=670&height=279&name=Receipt%20options.png) You will be taken to a pop-up where you can select the line items from the contribution that you would like to refund. You will also be asked to share your reason for requesting the refund. ![A screenshot of the refund request pop-up. A survey with the following options for the reason behind the refund request is displayed: I donated by accident, I didn't intend to donate to this recipient, I didn't intend to donate this amount, I only wanted to donate once, I used the wrong payment method, I changed my mind, and Other.](https://actblue-img.s3.us-east-1.amazonaws.com/help.actblue.com/CONTENT+BLOCK+-+Donors+-+Express+-+Self-Service+Refunds/SSR+Donor+Survey.jpg) Select your reason and click “Request my $XX refund.” If your request can be processed, you will see the following pop-up confirming that your refund has been requested and that the funds should be returned to your account within 2-5 business days. ![A screenshot of the confirmation pop-up titled Your refund has been requested.](https://actblue-img.s3.us-east-1.amazonaws.com/help.actblue.com/CONTENT+BLOCK+-+Donors+-+Express+-+Self-Service+Refunds/SSR+Refund+Success+Confirmation.jpg) If your request cannot be processed, you will see the following pop-up letting you know that we were unable to process it, with a link to contact us for further assistance. ![A screenshot of the unsuccessful request pop-up titled We're unable to process your refund.](https://actblue-img.s3.us-east-1.amazonaws.com/help.actblue.com/CONTENT+BLOCK+-+Donors+-+Express+-+Self-Service+Refunds/SSR+Refund+Failure+Confirmation.jpg) Your refund request's status will be reflected in your account’s contribution history. If the refund is processed successfully, a “Refunded” badge will be displayed next to the refunded contribution. ![A screenshot of an example contribution in an ActBlue Express account's contribution history with the Refunded badge displayed.](https://actblue-img.s3.us-east-1.amazonaws.com/help.actblue.com/CONTENT+BLOCK+-+Donors+-+Express+-+Self-Service+Refunds/SSR+Refund+Success+Line+Item.jpg) If the refund is unable to be processed, a “Refund failed” badge will be displayed. ![A screenshot of an example contribution in an ActBlue Express account's contribution history with the Refund Failed badge displayed.](https://actblue-img.s3.us-east-1.amazonaws.com/help.actblue.com/CONTENT+BLOCK+-+Donors+-+Express+-+Self-Service+Refunds/SSR+Refund+Failed+Line+Item.jpg) At ActBlue, we do everything we can to accommodate requests for refunds. We do our best to honor refunds requested for input errors (like when a donor accidentally gives twice or when someone enters the wrong donation amount). ActBlue cannot issue refunds for other reasons, including a change in political or personal opinion or the cancellation of an event. All refunds issued by ActBlue will be credited back to the card you used to donate. If we can’t accommodate a refund request, we will be happy to refer you to the recipient of your contribution so that you may request a refund directly from them. All refund requests are subject to the availability of the funds. Because we forward donations to the candidate, cause, or committee you gave to, we can only refund a contribution if we still have the funds or can recover the funds from the recipient.  We can’t always guarantee a refund for contributions older than three months (90 days). For these reasons, it is important to request a refund **as soon after contributing as possible**! You can use our [self-service refund tool](https://help.actblue.com/hc/en-us/articles/16869091073047-can-i-get-a-refund-for-a-donation-i-made-through-actblue) or [contact us with any questions regarding your donations.](https://help.actblue.com/hc/en-us/requests/new) - [Donors & Grassroots Fundraisers](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#main-content) - [Donor Guides](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#donor-guides) - [Contributions](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#contributions) - [ActBlue Express Accounts](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#actblue-express-accounts) - [Raising Money for Campaigns and Organizations](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#raising-money-for-campaigns-and-organizations) - [About ActBlue](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#about-actblue) - [Other](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#other) - 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