In this article:
- What you can change about your recurring contribution
- Using your receipt to change or cancel a contribution
- If you can’t find your monthly receipt in your email
- If you made a recurring contribution using your ActBlue Express account
What you can change about your recurring contribution
You can update your credit card and the number of months remaining for the contribution. If you donated as an ActBlue Express user, you can change the dollar amount of your recurring donation.
Using your receipt to change or cancel a contribution
Every month, we send a receipt for your recurring contribution via email. The easiest way to change or cancel your recurring contribution is by clicking the “Edit payment details” link at the bottom of the receipt.
After clicking the link, you can change the number of months remaining for the contribution or cancel it altogether.
Add our email address to your address book to ensure your monthly receipt does not filter into your spam folder. Unfortunately, you cannot change the recipient or process date of a recurring donation. If you’d like to change these factors, you can cancel the contribution and sign up for a new one that reflects your preferences.
If you can’t find your monthly receipt in your email
You can look up your contribution using our Contribution Lookup & Action Center.
You’ll need the following contribution information:
- Card number
- Donation amount
- ZIP code
- Contribution submission date
- Donor’s last name
After finding your donation, you’ll automatically land on your receipt.
Your receipt includes the order number, recurring contribution amount, and donation date. Click the “Change or cancel your recurring payments” link under the green box, which indicates your recurring contribution is active.
You can update the credit card used for that contribution, change the number of months remaining, or cancel the contribution altogether.
To update a credit card, select the “Update your credit card” dropdown, enter your new information, and click “Update card.”
To update the time remaining for the contribution, select the “Change the recurring settings for this contribution” dropdown and enter the number of months you’d like.
You can cancel your recurring contribution by clicking the “Cancel the rest of this recurring contribution” link.
When you click this link, a pop-up will ask you why you want to cancel. After choosing a reason, click “Yes, cancel this contribution.” Then you’re all set.
If you made a recurring contribution using an ActBlue Express account
You can find your recurring contribution in your contribution history and change or cancel it there. ActBlue Express users can update the payment method used for a donation, change the number of months or weeks remaining, and edit the dollar amount of the recurring contribution.
To update a recurring contribution, log in to your ActBlue Express account at https://secure.actblue.com/signin.
Click on “Recurring” under “Contributions” in the left navigation bar.
Click on the recurring contribution you would like to change.
A recurring ledger view shows each billing cycle of your recurring contributions, allowing you to view its transaction history. To view this information, select "Completed contributions" when viewing an individual recurring contribution's web receipt.
On a recurring contribution’s Details page, you can view your current payment information and payment schedule.
To the right of the contribution amount, there is an “Edit Contribution” button. Click on that to change the contribution amount or the number of months or weeks remaining. If you start your recurring contribution without specifying how long it will recur, this field will be blank.
Don't forget to click "Save" after making changes.
If you split your recurring contribution between multiple groups, you can allocate different amounts to each one.
Toward the bottom of the details page, you can update your payment information or cancel the contribution altogether.
To update the credit card used, click “Change Payment Method.” Then, select a saved payment method from the dropdown. If you have more than one recurring donation, you can check the “Update for all active recurring contributions” box.
Clicking “Cancel recurring contribution” opens up the Cancellation alternatives page. Here, you can choose to lower the amount of your donation, lower the number of recurrences left, change the payment method, or click “Continue to cancel.”
If you click continue to cancel, a pop-up will ask you why you’d like to cancel. After entering a reason, click “Yes, cancel.” Then you’re all set.
If you cannot locate your contribution using these methods, contact us.
Our Customer Service Team is here to help. Contact us with any questions about using ActBlue.