---
title: Recurring Upsells
description: Learn how to use the recurring upsells feature on your ActBlue contribution form.
---

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# Recurring Upsells

### **In this article:**

1. [What is a recurring upsell?](https://help.actblue.com/hc/en-us/articles/16870058082327-recurring-upsells#what-is)
2. [How can I create and manage my recurring upsells?](https://help.actblue.com/hc/en-us/articles/16870058082327-recurring-upsells#create-and-manage)
3. [Can I customize my pop-up recurring box?](https://help.actblue.com/hc/en-us/articles/16870058082327-recurring-upsells#customize)
4. [What other recurring settings can I edit?](https://help.actblue.com/hc/en-us/articles/16870058082327-recurring-upsells#other-recurring-settings)

---

### **What is a recurring upsell?**

A recurring upsell is a pop-up that donors see after they process a one-time contribution. The pop-up suggests that the donor increases their impact by converting to a recurring contribution after their one-time donation has already been processed. 

---

### **How can I create and manage my recurring upsells?**

#### Getting Started

To create and/or manage your recurring upsell settings, start by opening up the form you'd like to make changes to and clicking the blue **Edit** button. This will open up the **Form Editor**.

Next, select the **Post-donation Upsells** tab:

![](https://help.actblue.com/hs-fs/hubfs/Knowledge%20Base%20Import/RecurringUpsells_FormEditorTab.png?width=332&height=545&name=RecurringUpsells_FormEditorTab.png)

 

From here, select **Recurring** from the **Post-donation Upsell** dropdown:

![](https://help.actblue.com/hubfs/Knowledge%20Base%20Import/RecurringUpsells_Post-DonationUpsellDropdown.png)

The other option in the dropdown is **Smart Boost**. <https://help.actblue.com/hc/en-us/articles/16870105529367-smart-boost>Please note that if you choose to enable the **Smart Boost** upsell, your donors will not see a recurring upsell after they donate, even if you have the recurring upsell enabled; however, a donor can still choose to make their contribution on the form itself. For more information (and to learn more about Smart Boost) click [here](https://help.actblue.com/hc/en-us/articles/16870105529367-smart-boost)!

#### **Setting Recurring Upsell Asks**

Next, click to expand the **Recurring Upsell Ask** dropdown menu and choose from one of the following options: 

![](https://help.actblue.com/hs-fs/hubfs/Knowledge%20Base%20Import/RecurringUpsells_RecurringUpsellAskDropdown.png?width=404&height=601&name=RecurringUpsells_RecurringUpsellAskDropdown.png)

 

##### Smart Options

Due to its high conversion rate, the **Smart Options** recurring upsell is turned on by default for all Core contribution forms. This means that if you select a **Monthly: Unlimited**, **Monthly: Specified Duration**, or **Weekly** recurring frequency, Smart Options will automatically be enabled. (If you don't have recurring enabled, donors will not see the Smart Options upsell).

When Smart Options is enabled, all one-time donors will see a pop-up suggesting multiple monthly donation amounts smaller than the one-time donation they just made. Our conversion-optimized algorithm automatically generates these suggested amounts based on the original donation amount. Donors will also have the option to set a custom monthly amount.

![](https://help.actblue.com/hs-fs/hubfs/Knowledge%20Base%20Import/RecurringUpsells_SmartOptions.png?width=462&height=368&name=RecurringUpsells_SmartOptions.png)

##### Smart Suggestions

When you turn on **Smart Suggestions**, donors making a one-time donation will see a pop-up suggesting a single lower recurring donation amount after they process their contribution. (This is different from **Smart Options**, which suggests multiple amounts and lets donors input a custom amount). 

![](https://help.actblue.com/hs-fs/hubfs/Knowledge%20Base%20Import/RecurringUpsells_SmartSuggestion.png?width=464&height=370&name=RecurringUpsells_SmartSuggestion.png)

##### Original Amount

The **Original Amount** option will ask donors to make their original donation amount recurring.

![](https://help.actblue.com/hs-fs/hubfs/Knowledge%20Base%20Import/RecurringUpsells_OriginalAmount.png?width=489&height=392&name=RecurringUpsells_OriginalAmount.png)

 

Regardless of the recurring pop-up you use, one-time donations will always process first, so you won’t lose a one-time donation if a donor opts out of your recurring program. When a supporter presses the donate button on a contribution form, we’ll initiate a charge for the one-time donation. If they choose to **Make it monthly** on the pop-up, we convert their donation to a monthly recurring one. Supporters always have the option to skip the monthly donation. If they hit **Skip It** or do nothing (close the page, etc), the donor will only see the one-time charge they initiated on their credit card statement.

#### **Setting Recurring Upsell Customizations**

Once you’ve selected a recurring upsell ask, you can customize the language displayed in the post-donation pop-up.

The **Upsell Title** is an opportunity to add a short, catchy headline to your recurring ask. The **Upsell Message** is custom text that will appear on the pop-up. Try to remind your donors why continued investment in your campaign or organization is important to your long-term goals. You’ll want to keep this blurb as short as possible, to make sure it’s not overwhelming for your mobile donors.

![](https://help.actblue.com/hs-fs/hubfs/Knowledge%20Base%20Import/RecurringUpsells_UpsellCustomization.png?width=470&height=842&name=RecurringUpsells_UpsellCustomization.png)

 

Once you’ve configured your pop-up settings, don't forget to click the green **Publish** button to save your changes. Then click **Show Upsell Preview** at the bottom of the **Post-Donation Upsells** tab to see what your pop-up ask will look like.

![](https://help.actblue.com/hs-fs/hubfs/Knowledge%20Base%20Import/RecurringUpsells_UpsellPreview.png?width=497&height=891&name=RecurringUpsells_UpsellPreview.png)

 

If you choose to [translate your form’s standard ActBlue-provided text into Spanish](https://help.actblue.com/hc/en-us/articles/16870089877399-spanish-language-option), the ActBlue-provided text in your recurring upsell pop-up will also be translated.

![](https://help.actblue.com/hs-fs/hubfs/Knowledge%20Base%20Import/RecurringUpsells_SpanishTranslation.png?width=596&height=491&name=RecurringUpsells_SpanishTranslation.png)

(Note: You will still need to input a custom title and ask in Spanish). 

---

### **Can I customize my pop-up recurring box?**

Yes - and we highly recommend it! 

By inserting an image or some customized HTML, you can prompt your donors by showing them something that will make them excited to become a recurring donor. When picking images to use in your fundraising, keep [image vetting and consent best practices](https://help.actblue.com/hc/en-us/articles/16870060487063-image-vetting-and-consenting) in mind.

Here's an example:

![](https://help.actblue.com/hs-fs/hubfs/Knowledge%20Base%20Import/RecurringUpsells_CustomizePop-Up.png?width=503&height=574&name=RecurringUpsells_CustomizePop-Up.png)

 

Customizing a pop-up box has worked well for several organizations, and we encourage you to try testing some customizations on your own forms.

Once you’ve finished customizing your pop-up, make sure to click on the green **Publish** button at the top of the form editor to save your edits.

Now you can use recurring upsells to build a large base of recurring donors!

---

### **What other recurring settings can I edit?**

In the **Recurring Settings** tab of the Form Editor, you can also [write a custom, static recurring pitch](https://support.actblue.com/campaigns/contribution-form-features/recurring-pitch/) for your contribution form or [offer a free gift to supporters who choose to make a monthly donation.](https://support.actblue.com/campaigns/contribution-form-features/recurring-incentive/)

Please note that you cannot include a recurring pitch and incentive on the same form.

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