Disclaimer: ActBlue user roles and permissions dictate what users can do on our platform. If the tools or features mentioned in this article are unavailable to you, please speak to your Dashboard Admin(s) about updating your permissions.
As mass or broadcast texting programs become more popular, we’ve made it easy for campaigns and organizations to ensure they comply with mobile carrier regulations.
To enable the texting opt-in feature, start by contacting our support team here. After our team receives the required information (including your campaign or organization's disclaimer language and links to your privacy policy and terms and conditions), we'll enable texting opt-in for your fundraising Dashboard.
When contributing, first time and uncookied donors will see a field marked "Cell phone (optional)" when filling out their personal information. This field acts as the texting opt-in, and is where donors can choose to share their phone number with you.
Returning donors (cookied without saved payment) and ActBlue Express donors (cookied with saved payment information) will see an unchecked box inviting them to opt-in to receive SMS updates. If a donor’s phone number is not cookied or saved to their Express account, users will still see the checkbox that they can use to opt-in, but the phone number field will be blank in your reports.
The text message opt-in will also work on Spanish forms.
Your opt-in and opt-out data is available in your spreadsheet exports and webhooks.
If you have any questions, please contact our support team using the email address you use to access your ActBlue account.