ActBlue user roles and permissions dictate what users can do on our platform. If the tools or features in this article are unavailable to you, speak to your entity Admin first about updating your permissions.
We work hard to ensure your ActBlue account’s security stands the test of time, but we know that mobile devices often do not. Since two-factor authentication (2FA) depends on your mobile device, you need to update your account’s security settings whenever you change devices.
Click on the Manage menu in your navigation bar at the top of your screen. Then click on “Settings.” You’ll land on the Settings page with the “Security” tab open, where you can see whether you’ve turned on 2FA, enabled a Time-based One-Time Password (TOTP) app, and generated backup codes for your account.
Click the “Switch to a new device” link under your account’s two-factor information.
Before adding a new two-factor device, you need to enter an authentication code or backup code to verify your identity. After confirming your identity, your current two-factor device will be removed so you can set up a new one.
Click “Verify” to remove your old device, and you’ll land on the “Enable two-factor authentication” page to set up your new one. You should receive an email from ActBlue Security Alerts at support@actblue.com that confirms you removed your two-factor device. To keep your account secure, ActBlue Security Alerts will send you email notifications whenever changes occur to your 2FA settings.
Follow the three steps on the “Enable two-factor authentication” page to set up your new two-factor device. Learn more about enabling two-factor authentication for a new device and generating backup codes.
If you have any questions, please contact our support team using the email address you use to access your ActBlue account.
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