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Are my contributions processed securely?

We have robust security and fraud prevention measures in place, including:

  • ActBlue employs a certified credit card security program to protect donor information, which receives Level 1 ratings. This is the highest level of compliance and payment security standards possible for merchants under the Payment Card Industry Data Security Standard (PCI DSS).
  • Contributions are reviewed for indications of fraud. We use the standard fraud prevention tool trusted by many large-scale e-commerce merchants to review each contribution, and manually review donations that are flagged with risk factors.
  • Cardholder addresses are checked using the industry-standard Address Verification Service (AVS) to ensure they match those at issuing banks.
  • Use of Card Verification Values (CVVs).
  • A security team that is constantly evolving our work to stay ahead of political and technical threats and keep our website and donor information safe.
  • All of these measures are in addition to the fraud protections that banks and credit card companies provide on all transactions. 

We are committed to making sure all donors have a positive experience using ActBlue and have dedicated customer service teams standing by to support you. If you believe there was a fraudulent charge on your card, please use our self-service tool or contact our customer service team.