Are my contributions processed securely?

We have robust security and fraud prevention measures in place, including:

• ActBlue employs a certified credit card security program to protect donor information, which receives Level 1 ratings. This is the highest level of compliance and payment security standards possible for merchants under the Payment Card Industry Data Security Standard (PCI DSS).
• Contributions are reviewed for indications of fraud. We use the standard fraud prevention tool trusted by many large-scale e-commerce merchants to review each contribution, and manually review donations that are flagged with risk factors.
• Cardholder addresses are checked using the industry-standard Address Verification Service (AVS) to ensure they match those at issuing banks.
• Use of Card Verification Values (CVVs).
• A security team that is constantly evolving our work to stay ahead of political and technical threats and keep our website and donor information safe.
• All of these measures are in addition to the fraud protections that banks and credit card companies provide on all transactions. 

We are committed to making sure all donors have a positive experience using ActBlue and have dedicated customer service teams standing by to support you. If you believe there was a fraudulent charge on your card, please use our self-service tool or contact our customer service team.

• Self-Serve Tool. We provide a self-serve tool for any consumer to look up their donation history for a credit card.
• Request a refund. If a contribution you do not recognize was made through your ActBlue Express account, you can manually request a refund for it within 90 days. Learn how to request a refund for an If your contribution was not made through an ActBlue Express account or is older than 90 days, please contact us directly for assistance.
• ActBlue Support. Our easy-to-use contact form allows consumers to communicate directly with our Support team to ask questions, request refunds, or get other kinds of assistance. Our Support site also provides answers to common billing questions and helpful tips to strengthen the security of your account.

Our Customer Service Team is here to help. Contact us with any questions about using ActBlue.