--- title: How can I report a potential violation of ActBlue’s terms and policies? description: Learn how to report a campaign or organization for violating ActBlue's terms of service. --- [Skip to content](https://help.actblue.com/hc/en-us/articles/33083970701847-how-can-i-report-a-potential-violation-of-actblue-s-terms-and-policies#main-content) English - United States Show submenu for translations ![ActBlue](https://help.actblue.com/hubfs/1-B-AB-HorizontalLockupLogo-FullColor-RGB.svg) Open main navigation Close main navigation - English - United States Show submenu for translations - [Contact us](https://help.actblue.com/hc/en-us/requests/new) [Contact us](https://help.actblue.com/hc/en-us/requests/new) How can we help you? - There are no suggestions because the search field is empty. 1. [ActBlue Support Documentation](https://help.actblue.com/hc/en-us) 2. [Donors & Grassroots Fundraisers](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers) 3. [Other](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#other) # How can I report a potential violation of ActBlue’s terms and policies? ActBlue provides a platform for Democratic campaigns, progressive organizations, and nonprofits to process donations online and build people-powered movements. We always want to ensure donors have a positive experience using our platform, and we require all organizations using our platform to adhere to our [Terms of Service](https://www.actblue.com/legal-terms/) (including our [Account Use Policy](https://help.actblue.com/hc/en-us/articles/16870069234839-actblue-account-use-policy)). Any entity that uses our platform must **not** intentionally engage in, promote, or coordinate aggressive, unethical, or deceptive fundraising behavior that abuses donor trust. ActBlue will consider the totality of behavior when reviewing for abuses of donor trust, including but not limited to: - Fundraising solicitations that are clearly meant to mislead or confuse donors - Spending a small percentage of funds raised on meaningful electoral work - Higher than average refund rates, or repeated instances of high-dollar refunds - PAC leadership personally profiting from PAC fundraising, including as a vendor or consultant - Consistent external complaints about the PAC’s behavior on the platform Also of note, PACs must clearly identify themselves by adhering to the following: - All text and email fundraising solicitations must include the full name of the PAC. Abbreviations are not acceptable. - Fundraising solicitations must make it clear that the money is going to the PAC and not directly to a candidate. - Contribution forms must make it clear the money is going to the PAC. - Contribution forms must include a branding with the PAC logo or name, and the form link must not be misleading If you believe that someone on our platform is violating these terms or engaging in misleading or objectionable behavior, please reach out by following the steps below. We will address the situation with the campaign or organization if necessary. Please email info@actblue.com with the subject line “Reporting Possible Violation.” In order to complete a thorough review, **you will need to include the following in your email**: - The name of the campaign or organization that you believe is in violation or sent you the message (ActBlue does not send messages or fundraising solicitations on behalf of any campaign or organization); - A description of what happened and why you believe the campaign or organization is violating our Terms or Account Use Policy or otherwise needs to be reviewed; - A copy of the message you received from the group, if applicable (email, ad, text message, etc.); and - A link to the ActBlue-hosted contribution form that the campaign or organization sent you, if applicable. We also highly recommend that you reach out to the campaign or organization directly to share your feedback. Hearing directly from supporters like you is vital to campaigns and organizations as they set their strategy. You can typically find contact information for a given campaign or organization on their website, or in the footer of their email communications. We are also happy to provide contact information. - [Donors & Grassroots Fundraisers](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#main-content) - [Donor Guides](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#donor-guides) - [Contributions](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#contributions) - [ActBlue Express Accounts](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#actblue-express-accounts) - [Raising Money for Campaigns and Organizations](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#raising-money-for-campaigns-and-organizations) - [About ActBlue](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#about-actblue) - [Other](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#other) - [Core ActBlue](https://help.actblue.com/hc/en-us/core-actblue#main-content) - [Getting Started with Your Core Dashboard](https://help.actblue.com/hc/en-us/core-actblue#getting-started-with-your-core-dashboard) - [Managing & Granting Access to Your Core Dashboard](https://help.actblue.com/hc/en-us/core-actblue#managing-granting-access-to-your-core-dashboard) - [Creating & Managing Core Contribution Forms](https://help.actblue.com/hc/en-us/core-actblue#creating-managing-core-contribution-forms) - [Managing Grassroots Fundraising for Core Donors](https://help.actblue.com/hc/en-us/core-actblue#managing-grassroots-fundraising-for-core-donors) - [Working with Core Contribution Forms](https://help.actblue.com/hc/en-us/core-actblue#working-with-core-contribution-forms) - [Core Contribution Form Features](https://help.actblue.com/hc/en-us/core-actblue#core-contribution-form-features) - [Selling Tickets & Merchandise with Core](https://help.actblue.com/hc/en-us/core-actblue#selling-tickets-merchandise-with-core) - [Refunding & Managing Core Contributions](https://help.actblue.com/hc/en-us/core-actblue#refunding-managing-core-contributions) - [Reporting & Accessing Your Core Fundraising Data](https://help.actblue.com/hc/en-us/core-actblue#reporting-accessing-your-core-fundraising-data) - [Signing In & Using 2FA in Core](https://help.actblue.com/hc/en-us/core-actblue#signing-in-using-2fa-in-core) - [Managing Your Merchant Account in Core](https://help.actblue.com/hc/en-us/core-actblue#managing-your-merchant-account-in-core) - [Activating & Managing Express Lane in Core](https://help.actblue.com/hc/en-us/core-actblue#activating-managing-express-lane-in-core) - [Fundraising Strategy in Core](https://help.actblue.com/hc/en-us/core-actblue#fundraising-strategy-in-core) - [Integrations & Analytics in Core](https://help.actblue.com/hc/en-us/core-actblue#integrations-analytics-in-core) - [Using Call Time in Core](https://help.actblue.com/hc/en-us/core-actblue#using-call-time-in-core) - [Other Core FAQ](https://help.actblue.com/hc/en-us/core-actblue#other-core-faq) - [Raise by ActBlue](https://help.actblue.com/hc/en-us/raise-by-actblue#main-content) - [Getting Started with Your Raise Dashboard](https://help.actblue.com/hc/en-us/raise-by-actblue#getting-started-with-your-raise-dashboard) - [Managing & Granting Access to Your Raise Dashboard](https://help.actblue.com/hc/en-us/raise-by-actblue#managing-granting-access-to-your-raise-dashboard) - [Creating & Managing Raise Fundraising Pages](https://help.actblue.com/hc/en-us/raise-by-actblue#creating-managing-raise-fundraising-pages) - [Reporting & Accessing Your Raise Fundraising Data](https://help.actblue.com/hc/en-us/raise-by-actblue#reporting-accessing-your-raise-fundraising-data) - [Managing Your Merchant Account in Raise](https://help.actblue.com/hc/en-us/raise-by-actblue#managing-your-merchant-account-in-raise) - [Managing Your Conduit Account In Raise](https://help.actblue.com/hc/en-us/raise-by-actblue#managing-your-conduit-account-in-raise) - [Raise FAQs](https://help.actblue.com/hc/en-us/raise-by-actblue#raise-faqs) - [ActBlue Field Tools (formerly Impactive by ActBlue)](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#main-content) - [Getting Started](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#getting-started) - [Contacts](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#contacts) - [Users](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#users) - [Data and Integrations](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#data-and-integrations) - [Training Volunteers](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#training-volunteers) - [Texting (Peer-to-Peer, Broadcast, and Automated)](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#texting-peer-to-peer-broadcast-and-automated) - [Phone Banking](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#phone-banking) - [Friends and Family Messaging (Relational)](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#friends-and-family-messaging-relational) - [Canvassing](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#canvassing) - [Voter Registration](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#voter-registration) - [Forms](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#forms) - [Other Actions (Social Sharing, Open Webpage)](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#other-actions-social-sharing-open-webpage) - [Best Practices & Ideas](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#best-practices-ideas) - [Billing & Account Management FAQs](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#billing-account-management-faqs) - [Frequently Asked Questions](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#frequently-asked-questions) - [ActBlue Website Builder (formerly Hey Victor)](https://help.actblue.com/hc/en-us/actblue-website-builder-formerly-hey-victor) - [Other FAQs](https://help.actblue.com/hc/en-us/other-faqs#main-content) - 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