--- title: Our CSV/TXT contact list is not importing. description: Learn why your contact list may not be importing into ActBlue Field Tools. --- [Skip to content](https://help.actblue.com/hc/en-us/our-csv/txt-contact-list-is-not-importing.-impactive-help-center#main-content) English - United States Show submenu for translations ![ActBlue](https://help.actblue.com/hubfs/1-B-AB-HorizontalLockupLogo-FullColor-RGB.svg) Open main navigation Close main navigation - English - United States Show submenu for translations - [Contact us](https://help.actblue.com/hc/en-us/requests/new) [Contact us](https://help.actblue.com/hc/en-us/requests/new) How can we help you? - There are no suggestions because the search field is empty. 1. [ActBlue Support Documentation](https://help.actblue.com/hc/en-us) 2. [ActBlue Field Tools (formerly Impactive by ActBlue)](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue) 3. [Contacts](https://help.actblue.com/hc/en-us/actblue-field-tools-formerly-impactive-by-actblue#contacts) # Our CSV/TXT contact list is not importing. If your CSV file or TXT file contact list is not importing (you're getting an error when clicking Start Import, the list is stuck "Processing" for a very long time, or the contact list doesn't appear in the Contacts \> Lists list afterwards), try each of these: - **Make sure the file has required column headers.** Three columns - 'first\_name', 'last\_name', and 'phone' - are required for CSV/TXT import, and must be given in exactly that format. - **Make sure there aren't any special characters in the file.** Special characters in contact names - like @ signs or other strange formatting that can sometimes happen when exporting a contact list from another tool - prevent a CSV or TXT file from being imported. - **Make sure phone numbers are formatted acceptably.** The optimal import format for phone numbers is just the numbers, with no parentheses or hyphens - ex '1111111111'. Certain types of unusual phone number formatting can prevent a CSV or TXT file from being imported. Still need help? No worries! Reach us either by using the coral-colored messenger in the bottom-right corner of this page, or by contacting us [here](https://help.actblue.com/hc/en-us/requests/new). Please send along the CSV or TXT file that you're trying to import so we can review its format. - [Donors & Grassroots Fundraisers](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#main-content) - [Contributions](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#contributions) - [ActBlue Express Accounts](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#actblue-express-accounts) - [Raising Money for Campaigns and Organizations](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#raising-money-for-campaigns-and-organizations) - [About ActBlue](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#about-actblue) - [Other](https://help.actblue.com/hc/en-us/donors-grassroots-fundraisers#other) - [Core ActBlue](https://help.actblue.com/hc/en-us/core-actblue#main-content) - 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