In this article:

1. Updating your Stripe account
2. Updating your bank account
3. Failed payouts to your bank account

You can update your Stripe and bank account information through the “Financials Settings” tab on your ActBlue Dashboard.

On this page, you’ll find information about your current Stripe and bank account status, any pending actions required for your accounts, and options for updating your settings.

Updating your Stripe account

Clicking “Update Stripe account details” will take you to Stripe’s website, where you can update your business details and account representative.

Stripe may request additional information for verification and security purposes. In these instances, your Financial Settings page will prompt you to update your Stripe account, and you will receive an email alerting you of the requirements.

Updating your bank account

You can update the details of the bank account where you receive ACH transfers by clicking the “Update” button next to your bank account settings.
Our support team will review bank account updates in 1-2 business days, though we may need additional time in some circumstances.

You will need your:

• Bank institution name
• Account number
• Routing number
• Bank document that displays your account information (a voided check, bank statement, or account confirmation letter).

We can only accept an original and unaltered bank document that meets all of the following requirements:

• The document includes the committee (or DBA) name associated with the account in print (not handwritten). Registering the campaign bank account to this name proves ownership of the account.
• The document includes the full name of the bank in print.
• The document includes the name of the bank in print.
• The document includes the full bank account number in print (not handwritten).
• The document includes the full bank routing number in print (not handwritten).

The image you upload must include the entire document, and all text must be legible. If the bank document does not meet the requirements above, we'll notify you of our inability to accept the document, and you'll need to upload a new one that fits the requirements. 

Failed payouts to your bank account

If we cannot process an ACH transfer to your bank account, you’ll receive an email requesting that you update your bank information on the Financial Settings page.

After confirming your bank account details and ensuring there are no blocking activities on your bank account, you may retry your payout. If you continue to run into issues with your payout, please contact us.

If you have any questions, please contact our support team using the email address you use to access your ActBlue account.