Currently, two-factor authentication (2FA) is only available to ActBlue users who have access to a campaign or organization’s fundraising Dashboard.
If you’re asked to enter a 2FA code when signing into ActBlue, it’s likely because you have (or had) user access to a campaign or organization that required it. Alternatively, you may have enabled the setting yourself while working on a campaign or organization.
Because you’re using the same sign-in credentials to access your Express account as you currently (or previously did) to access your fundraising Dashboard, you will still be asked to enter your 2FA code every time you sign into your account.
I no longer have access to the authenticator app needed to generate my 2FA codes, but I still need to sign into ActBlue. Now what?
When you first set up 2FA on ActBlue, you were given a set of backup codes. These are one-time-use codes you can enter in place of the codes generated by your authenticator app.
To use a backup code to sign in, start by selecting the Use a Backup Code option on the 2FA verification screen. Next, enter one of your saved backup codes. While this should successfully sign you into ActBlue, please note that backup codes can only be used once.
If you’d like to permanently remove 2FA once you sign back in, you can do so by clicking the Manage button at the top of your screen and then selecting Settings from the dropdown options provided:
I'm locked out or don't have my backup codes.
For security reasons, you will need to contact ActBlue support directly to reset your 2FA. The best (and fastest!) way to reach us is by filling out our contact form here.