ActBlue user roles and permissions dictate what users can do on our platform. If the tools or features in this article are unavailable to you, speak to your entity Admin first about updating your permissions.
In this article:
- What is Stripe?
- Will my ActBlue account still work as expected?
- Where can I go for support?
- What are the benefits of Stripe-powered merchant accounts?
- Migrating your merchant account to Stripe
What is Stripe?
Stripe is an industry-leading payment processor that ActBlue partners with to provide a fast, secure, and reliable payment acceptance experience for your ActBlue merchant account.
Will my ActBlue account still work as expected?
Yes! All ActBlue features and functionality will work seamlessly with Stripe merchant accounts, including your Dashboard, reporting information, contribution forms, and ActBlue Express Lane.
Where can I go for support?
Contact our support staff for help with merchant account onboarding, reconciliation, or maintenance.
You can also find helpful resources on our Support Site.
What are the benefits of Stripe-powered merchant accounts?
- Fast onboarding experience: turnaround time from setup submission to fundraising is often as short as 1-2 business days.
- Transparent & predictable fee billing: all fees are straightforward and deducted from settlements prior to payout, so there’s no separate fee invoicing.
- Easy reconciliation. We can provide a single report that shows all the information you need for compliance and reporting, including all ActBlue fees, Stripe fees, and donation order numbers.
Migrating your merchant account to Stripe
All merchant accounts are migrating to Stripe to standardize payments, improve security and reliability, and align with payment industry standards. If you have a notification on your Dashboard, you have been invited to migrate to Stripe and should do so as soon as possible.
After migrating, you will receive all revenue through Stripe. All reports in the ActBlue Dashboard will continue as usual. After transitioning to Stripe, you can differentiate WorldPay and Stripe contributions with a new “Payment Processor” option in the report builder.
In addition, Stripe provides its own dashboards for you to view account balances, money movement, and contribution details.
The amount of support that the ActBlue Customer Service Team can provide is dependent on the permissions that you have. Check with your entity Admin about your assigned role.
If you have any questions, please contact our support team using the email address you use to access your ActBlue account.
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