How do we redial from a phone bank? 

ActBlue Field Tools does not automatically redial in a phone banking action: each contact is attempted once, and when all contacts have been attempted, the phone bank is over.

However, Field Tools does offer a convenient "Cut List to Redial" button to efficiently create a list for redialing if you would like.

Here's how to create a contact list for redialing, and create a new phone banking action to redial them:

1. Locate the "Cut List to Redial" button, at the top-right of the Contacts tab of the phone banking results screen (see above).

2. Click that button. A new tab will open with a pre-filtered list of the contacts that you are most likely to want to redial. Specifically, the filter is preset to capture contacts with the call outcomes:

   1. Answering Machine

   2. Dropped

   3. No Answer

   4. Failed

   5. Undialed

   6. Frequent Calling Protection

3. If you'd like, you can edit which call outcomes are included in this filter. Click the "Filter" button at the top-left of the table of contacts, and edit the filter as desired. (Note that the filter is set up to exclude those with call outcomes other than the above list - if desired, you can remove those exclusions, i.e include those with other outcomes.)

4. Once you're satisfied with the set of contacts you'd like to redial, click Manage at the top-right of the contacts table, then Add to List. Create a new list, name it, and save it.

5. Now, head back to your original phone banking action and duplicate it. (This can be done from the action's homepage - click into the action from the Actions > Phone Banking screen, then find the Manage Action dropdown at the top of the page.)

6. In your new/duplicated action, select the contact list that you saved in step 4.

7. Publish your new phone banking action with that new contact list, and you can redial your contacts!