--- title: How do I issue a refund for a donor? description: Learn how to issue a refund for a donor from your Core ActBlue Dashboard. --- [Skip to content](https://help.actblue.com/hc/en-us/articles/16870052583191-how-do-i-issue-a-refund-for-a-donor#main-content) English - United States Show submenu for translations ![ActBlue](https://help.actblue.com/hubfs/1-B-AB-HorizontalLockupLogo-FullColor-RGB.svg) Open main navigation Close main navigation - English - United States Show submenu for translations - [Contact us](https://help.actblue.com/hc/en-us/requests/new) [Contact us](https://help.actblue.com/hc/en-us/requests/new) How can we help you? - There are no suggestions because the search field is empty. 1. [ActBlue Support Documentation](https://help.actblue.com/hc/en-us) 2. [Core ActBlue](https://help.actblue.com/hc/en-us/core-actblue) 3. [Refunding & Managing Core Contributions](https://help.actblue.com/hc/en-us/core-actblue#refunding-managing-core-contributions) # How do I issue a refund for a donor? This article explains how Core ActBlue users can refund donations from their Dashboard. Refunds are issuable within 90 days from time of donation - as long as the Dashboard has enough pending funds.  **Disclaimer:** [ActBlue user roles and permissions](https://help.actblue.com/hc/en-us/articles/16870076456599-how-do-i-enable-specific-user-roles-and-permissions) dictate what users can do on our platform. If the tools or features mentioned in this article are unavailable to you, please speak to your Dashboard Admin(s) about updating your permissions.  --- ### **In this article:** 1. [Can I issue a refund?](https://help.actblue.com/hc/en-us/articles/16870052583191-how-do-i-issue-a-refund-for-a-donor#can-i-issue) 2. [How do I issue a refund?](https://help.actblue.com/hc/en-us/articles/16870052583191-how-do-i-issue-a-refund-for-a-donor#how-do-i) 3. [When will the donor receive their refund?](https://help.actblue.com/hc/en-us/articles/16870052583191-how-do-i-issue-a-refund-for-a-donor#when-will) 4. [Can a donor request a refund at any time?](https://help.actblue.com/hc/en-us/articles/16870052583191-how-do-i-issue-a-refund-for-a-donor#can-donor-request) 5. [Where can I view a list of all of my refunds from my Core Dashboard?](https://help.actblue.com/hc/en-us/articles/16870052583191-how-do-i-issue-a-refund-for-a-donor#where-can-i-view) 6. [How do I report a refund? How are refunds debited?](https://help.actblue.com/hc/en-us/articles/16870052583191-how-do-i-issue-a-refund-for-a-donor#how-do-i-report) --- ### **Can I issue a refund?** Yes! As long as your Core ActBlue Dashboard has sufficient pending funds available, users with [the correct permission level](https://help.actblue.com/hc/en-us/articles/16870076456599-how-do-i-enable-specific-user-roles-and-permissions) can issue refunds for donations made within 90 days regardless of disbursal status. Conduit and merchant account users can view their Dashboard's pending funds on the **Reporting** tab of the Dashboard. If a merchant account has insufficient pending funds available, refunds will be debited directly from the campaign or organization's linked bank account.  Please note that some refund exceptions may apply. If you encounter any issues while attempting to refund a donation from your Dashboard, please [contact us](https://help.actblue.com/hc/en-us/requests/new) for additional support.  --- ### **How do I issue a refund?** To issue a refund from your Core ActBlue Dashboard, you'll first need to pull up your donor's receipt. To do this, start by navigating to the **Contribution Search** tab under the **Tools** heading:  ![Screenshot 2026-03-03 at 3.43.17 PM](https://help.actblue.com/hs-fs/hubfs/Screenshot%202026-03-03%20at%203.43.17%20PM.png?width=281&height=381&name=Screenshot%202026-03-03%20at%203.43.17%20PM.png) From the **Contribution Search** page, simply fill in the applicable information for your donation (ex. donor's name) and then click **Search**. Once you’ve located the donation, click the order number (formatted as AB########) to view the contribution's receipt. From here, choose the appropriate reason for the refund and then click **Process Refund:**  **![A drop-down list showing all of the possible reasons a refund can be issued.](https://actblue-img.s3.amazonaws.com/support.actblue.com/For+Campaigns+and+Organizations/FAQ/DonationsRefundsAndFinances/Refunds.png)** The receipt should now display as an orange color, indicating it has been refunded. If you're unable to issue this refund, you will receive an error message prompting you to [contact us](https://help.actblue.com/hc/en-us/requests/new) for additional support.  --- ### **When will the donor receive their refund?** In general, a donor should expect to receive their refund within 2-5 business days. If a donor does not receive their refund within this time frame, [please contact us](https://help.actblue.com/hc/en-us/requests/new) for additional support. --- ### **Can a donor request a refund at any time?** ActBlue Express donors can request a refund for any contribution made through their ActBlue Express account within 90 days. As long as the refund is requested for a valid reason, there are sufficient funds available in your account for the refund to go through without giving you a negative balance, and there are no other issues (ex. PayPal limitations), the refund will process automatically in our system. When a donor requests a refund for a recurring contribution, all future recurrences will automatically be canceled. Learn more about how ActBlue Express donors can request refunds [here.](https://help.actblue.com/hc/en-us/articles/16869091073047-can-i-get-a-refund-for-a-donation-i-made-through-actblue) --- ### **Where can I view a list of all of my refunds from my Dashboard?** Your **Refunds** tab lists all refunds made to your account in one easy and convenient location. To view it, simply click the **Refunds** tab under the **Tools** heading on your Dashboard:  ![Screenshot 2026-03-03 at 3.44.40 PM](https://help.actblue.com/hs-fs/hubfs/Screenshot%202026-03-03%20at%203.44.40%20PM.png?width=302&height=407&name=Screenshot%202026-03-03%20at%203.44.40%20PM.png) --- ### **How do I report a refund? How are refunds debited?** #### **Conduit Accounts** Generally, there are two types of refunds for conduit accounts, and this can affect whether or not you need to report a refunded contribution.  Pre-disbursement refunds are refunds issued before the funds reach your campaign or organization. As a result, you may not need to report them.  Pre-disbursement refunds will have an **N/A** in the **Disbursed** column on the **Refunds** tab:   ![screenshot of a pre-disbursed fund and of a donation that was refunded at a later date](https://actblue-img.s3.amazonaws.com/support.actblue.com/For+Campaigns+and+Organizations/TheDashboard/RefundsAndRecurringCancellations/RefundRecurring_7.png) Post-disbursement refunds are issued after the contribution reaches your campaign or organization. As a result, you may need to report these. Click on the date under the **Disbursed** column to see information about the disbursement check.  If a donor requests a refund after disbursal, we’ll deduct their refund from your next pending check. Refunds issued via this method will post a date under the **Recovered** column.  #### **Merchant Accounts** If your organization uses a Stripe merchant account, refunds processed via ActBlue will be sent to your bank account alongside donations received on the same day. Please note, when refunds are processed, ActBlue will return our processing fees, but Stripe will not. Refunds will automatically be sent back to the donor’s original method of payment within 2-5 business days. The exact timing of the refund depends on the donor’s bank. We recommend that donors contact their bank directly for more information. If your campaign or organization's bank account has been closed, you can provide updated bank account information in the **Financial Settings** page of your account. If you need additional help with this process, [please contact us](https://help.actblue.com/hc/en-us/requests/new) for more information. 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