--- title: Why was my banking information rejected? description: Learn more about why your banking information may have been rejected on ActBlue. --- [Skip to content](https://help.actblue.com/hc/en-us/articles/35007010990487-why-was-my-banking-information-rejected#main-content) English - United States Show submenu for translations ![ActBlue](https://help.actblue.com/hubfs/1-B-AB-HorizontalLockupLogo-FullColor-RGB.svg) Open main navigation Close main navigation - English - United States Show submenu for translations - [Contact us](https://help.actblue.com/hc/en-us/requests/new) [Contact us](https://help.actblue.com/hc/en-us/requests/new) How can we help you? - There are no suggestions because the search field is empty. 1. [ActBlue Support Documentation](https://help.actblue.com/hc/en-us) 2. [Core ActBlue](https://help.actblue.com/hc/en-us/core-actblue) 3. [Getting Started with Your Core Dashboard](https://help.actblue.com/hc/en-us/core-actblue#getting-started-with-your-core-dashboard) # Why was my banking information rejected? ***Disclaimer:** [ActBlue user roles and permissions](https://help.actblue.com/hc/en-us/articles/16870076456599-how-do-i-enable-specific-user-roles-and-permissions) dictate what users can do on our platform. If the tools or features mentioned in this article are unavailable to you, please speak to your Dashboard Admin(s) about updating your permissions.*  --- Before sending funds to your campaign or organization, ActBlue will review your banking information. Funds can be sent out via direct deposit or wire transfer. Reasons why your banking information may have been rejected include:  - [Payee name mismatch](https://help.actblue.com/hc/en-us/articles/35007010990487-Why-was-my-banking-information-rejected#h_01K5C4ZZ3WJM793J8MY0BR73BD) - [Incorrect routing number](https://help.actblue.com/hc/en-us/articles/35007010990487-Why-was-my-banking-information-rejected#h_01K5C5GS7ZPTY8Z0CHMRSNX3BH) - [Unacceptable bank document](https://help.actblue.com/hc/en-us/articles/35007010990487-Why-was-my-banking-information-rejected#h_01K5C5K3FGCSAHSB75B0S1XEZ3) - [Fails to meet the 501(c)3/501(c)4 requirements](https://help.actblue.com/hc/en-us/articles/35007010990487-Why-was-my-banking-information-rejected#h_01K5C669Q94BXKEB336MCYW7FS) --- #### **What information is required with my bank document?** If you are submitting banking information manually and not connecting directly to your bank account with your banking credentials, your bank document must include the following: 1. Your full bank account number 2. Your bank’s nine-digit routing number 3. The name of your banking institution 4. The name of the account owner (i.e. your committee name) 5. Typeface (i.e. no handwriting) 6. A bank statement with account activity from at least 60 days in the past (only required if your organization is a registered 501(c)3 or 501(c)4) Please note that we cannot accept direct deposit authorization forms or screenshots of online banking portals. **Suggested acceptable bank documents** include bank verification letters signed by a bank employee, bank statements, and voided checks (valid for all accounts except 501(c)3 and 501(c)4 organizations). Below, you can find an example of a standard bank verification letter:  ![Screenshot 2026-03-02 at 3.06.45 PM](https://help.actblue.com/hs-fs/hubfs/Screenshot%202026-03-02%20at%203.06.45%20PM.png?width=566&height=508&name=Screenshot%202026-03-02%20at%203.06.45%20PM.png) --- #### **Payee Name Mismatch** The **payee name** for all disbursements (checks, wire transfers, and direct deposits) is the legal committee or organization name associated with your ActBlue account. The legal committee name must match the bank account name. For example, a bank document for "John Campaign" may be rejected if the legal committee name is "Friends of John Smith." If you need to update your legal committee name, please contact us directly [here](https://help.actblue.com/hc/en-us/requests/new)!  --- #### **Incorrect Routing Number** The routing number you submit to us must be your banking institution’s valid number for wire transfers or direct deposits. Your bank may have different routing numbers for direct deposits vs. wire transfers. Please contact your bank to confirm you're using the wire transfer/direct deposit routing number before submitting your banking information. --- #### **Unacceptable Bank Document** Bank documents you submit to us must meet the requirements outlined above. If you do not have a single bank document that fulfills all of these requirements, we suggest trying the following:  - Contact your bank to request a “bank verification letter” that includes all of the required information (example above) - Combine multiple documents into a single file, ensuring that the account number appears on all documents. --- #### **Does Not Meet The** **501(c)3/501(c)4 Requirements** If your organization is registered as a 501(c)3 or 501(c)4 with the IRS, we accept bank verification letters signed by a bank representative and bank statements with account activity from at least 60 days in the past.  The bank verification letter or statement must have the full bank account name, number, routing number, and banking institution name. 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